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Medik8 EU Help Centre

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We cover your cross border fees such as taxes, customs fees, and your import duties, so that your order arrives at your door without additional fees to pay.

Do I need to pay customs charges?

Shipping & Delivery

How long does shipping take?

Where do you ship to?

How can I track my order?

How much does shipping cost?

I have a problem with my delivery

How do I change my delivery address?

Do you require a signature?

What happens if my order is lost or damaged by a freight forwarder?

How do I return a product?

How long does a refund take?

Can I exchange my item?

Are my Me&Medik8 points refunded if I make a return?

Returns & Refunds

How can I get skincare advice tailored to me?

Which order do I layer products?

What regime should I try?

Which Crystal Retinal strength should I start with?

How do I use Medik8 Crystal Retinal when moving to a higher strength?

How do I find out the expiry date?

Can I use Medik8 products during pregnancy or when nursing?

I'm experiencing irritation / breakouts

Can Peptides be used together?

Do you test on animals?

Are Medik8 products vegan-friendly?

Are Medik8 products fragranced?

What is Medik8’s approach to sustainability?

My pump is not working

What is the difference between Crystal Retinal and R-Retinoate

I suffer with Rosacea / Acne / Psoriasis  which products should I use?

How do I switch from another Brand's Vitamin A?

Do you have samples I can try?

Can I use Peptides with Crystal Retinal?

When should I do a patch test?

Are Medik8 products suitable for men?

What are MiniProteins?

How do I layer Liquid Peptides Advanced within my existing regime?

Can I use Liquid Peptides Advanced around the eye area?

How do I layer with Crystal Retinal?

What's the difference between Liquid Peptides Advanced MP and Liquid Peptides (original)?

Can I use Liquid Peptides Advanced MP and Liquid Peptides (original) in the same regime?

Liquid Advanced Peptides MP

Product & Regimes

How can I amend or cancel my order?

How can I check the status of my order?

I didn't receive an order confirmation?

My order has arrived and there's a problem

My order is pending

I've received a cancellation email and don't know why

Orders

What is Me&Medik8?

Who can participate?

How do I earn points?

What do the 'approved', 'pending' and 'cancelled' points statuses mean?

Can I use my discount codes with any other promotion?

What is Refer a Friend?

I haven't received my birthday points or free product

Why can't I see my birthday gift as free during checkout on Medik8?

How do I leave the program?

Why aren't my Double Points showing at checkout?

An update to Me&Medik8

Me&Medik8 Rewards

How do I use my Welcome code?

My discount code is not working

I forgot to apply my Welcome code

My rewards voucher is not working at checkout

What do I do if I didn't receive my gift with purchase?

Promotions & Discount Codes

Which payment methods do you accept?

How do I unsubscribe or delete my account?

How do I unsubscribe from SMS text messages?

How do I reset my password?

Do I need an account to place an order?

How do I change my account details?

How do I buy a gift card?

When does my gift card expire?

Payments & My Account

I'm unable to checkout

I'm unable to log into my account

Technical

Contact Us

I'm interested in collaborating with you

Other

Do I need to pay customs charges?Updated 2 months ago