Product & Regimes

How can I get skincare advice tailored to me?

If you're new to Medik8 or want to refine your skincare routine, our Regime Builder is a great tool to create your personalised skincare regime. For more guidance, check out our Regime Guide to see what works best for you.

Which order do I layer products?

To get the most out of your Medik8 products, layering them correctly is essential. Here’s a straightforward guide to building your ideal skincare routine:AM Routine:- Cleanser: Start with a light cleanser.- Toner/Direct Acid: Apply for enhanced produ

What regime should I try?

We’ve got you covered! Explore our Regime Guides to find the perfect skincare routine tailored to your goals and needs click our Regime Guide

Which Crystal Retinal strength should I start with?

Discover your ideal Crystal Retinal strength by taking our 30-second quiz Crystal Match. Or see below for our quick guide:.

How do I use Medik8 Crystal Retinal when moving to a higher strength?

How do I find out the expiry date?

For the majority of our products, we have a period after opening (PAO) of 12 months. We manufacture in small batches and ordering from us directly means you can rest assured products are coming to you fresh and direct from the lab.If a product has a

Can I use Medik8 products during pregnancy or when nursing?

While we can't provide specific medical advice, we strongly recommend consulting with your doctor or midwife for personalised guidance. You can review ingredient lists on our website for each product. Generally, avoid products with vitamin A (such as

I'm experiencing irritation / breakouts

When you start using a new product that can cause an increase in skin cell turnover, you might experience purging. The increase in skin cell turnover can cause debris trapped deep in existing clogged pores to quickly rise to the surface and appear as

Can Peptides be used together?

Our Peptides Family can be used together! They can be used in conjunction with one another to address multiple skin concerns at once. They are perfect additions to CSA routines, to enhance skin benefits. They are also ideal for targeting specific ski

Do you test on animals?

Absolutely not - we do not test on animals, nor do we ask any other company or suppliers to test on our behalf. Developments in science mean that we do not require any animal testing to ensure cosmetic products are safe and effective. We adhere to st

Are Medik8 products vegan-friendly?

The majority of Medik8 products are certified by The Vegan Society and are highlighted as such in the ‘Good To Know’ section of each product detail page on the website. We are moving very quickly with The Vegan Society to validate those that are curr

Are Medik8 products fragranced?

We don’t use synthetic fragrances and list all ingredients transparently. To create a beautiful product we know our customers will enjoy, we use a minimal amount of essential oils for a subtle, elegant aroma.

What is Medik8’s approach to sustainability?

Medik8 is proudly certified B Corp. This accreditation touches every part of our business verfiying that Medik8 meets high standards of social and environmental performance, accountability, and transparency. Led by B Corp principles, we offer results

My pump is not working

Occasionally a small air pocket can form inside, preventing the serum from dispensing - fortunately this is usually easy to resolve. Please try squeezing the tube firmly from the base - similar to a toothpaste tube - while pressing the pump multiple

What is the difference between Crystal Retinal and R-Retinoate

The core difference is the type of vitamin A used. Crystal Retinal, our iconic vitamin A night serum, contains retinAL; a next-generation vitamin A which acts 11x faster than standard retinOL [1], without any added irritation potential.  Crystal Reti

I suffer with Rosacea / Acne / Psoriasis which products should I use?

Unfortunately, we can’t offer specific recommendations for medical conditions like Rosacea, Acne, or Psoriasis. We strongly suggest consulting your doctor or dermatologist for personalised advice.For sensitive skin or visible flushing, you might find

How do I switch from another Brand's Vitamin A?

As a general rule, we recommend starting with a strength lower than what you were using from another brand. Since we cannot comment on the stability of other brands retinol serums we recommend reading our guide here

Do you have samples I can try?

Yes from time to time, sample your favourites with your online orders by signing up here if you're not already receiving our email newsletters! You'll also receive a number of benefits including free delivery, annual birthday gifts and so much more.

Can I use Peptides with Crystal Retinal?

All of our Peptides are designed to be used as part of a CSA regime. Apply to the skin before Crystal Retinal which will absorb effectively when layered first.

When should I do a patch test?

We recommend performing a patch test before applying any new products to your skin. A patch test helps you quickly determine if you might have a negative reaction. It's a simple way to ensure compatibility with your skin. We particularly recommend pa

Are Medik8 products suitable for men?

Absolutely, our products are suitable for all genders. Please reach out if you're like any tailored advice to reach your skin goals.