Orders
How can I amend or cancel my order?
Once your order is placed, our Distribution Centre processes it immediately, so changes or cancellations aren't possible. If you need different items, please place a new order with the correct details. To return a product, it must be at least half-fu
How can I check the status of my order?
To track your parcel, please click on your tracking number at the top of the order confirmation email. We do provide updates via email at each stage of your order.
I didn't receive an order confirmation?
Order confirmations may sometimes end up in your junk or spam folder, so please check there first. If you still can’t find it and are sure you used the correct email address, contact our Customer Care team here with your postcode, name and email addr
My order has arrived and there's a problem
We take great care to ensure your order is packed safely. If there’s an issue with your order, please contact our Customer Care team here To assist you effectively, provide detailed photos, videos, and the LOT code from the bottom of the product. Ple
My order is pending
Sometimes, our system may identify a discrepancy with your order details. If this occurs, one of our team members will contact you to verify the information and ensure your order is processed smoothly.
I've received a cancellation email and don't know why
Occasionally, a product may become out of stock between the time you place your order and when it’s packed, leading to a cancellation. We will refund the amount to your original payment method, so you can reorder the item once it’s back in stock.