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Medik8 EU Help Centre

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Anyone with an existing account on eu.medik8.com is automatically eligible. New customers simply need to create an account to join.Log in here and start enjoying your rewards today.

Who can participate?

Me&Medik8 Rewards

How long does shipping take?

Where do you ship to?

How can I track my order?

How much does shipping cost?

Do I need to pay customs charges?

I have a problem with my delivery

How do I change my delivery address?

Do you require a signature?

What happens if my order is lost or damaged by a freight forwarder?

Shipping & Delivery

How do I return a product?

How long does a refund take?

Can I exchange my item?

Are my Me&Medik8 points refunded if I make a return?

Returns & Refunds

How can I get skincare advice tailored to me?

Which order do I layer products?

What regime should I try?

Which Crystal Retinal strength should I start with?

How do I use Medik8 Crystal Retinal when moving to a higher strength?

How do I find out the expiry date?

Can I use Medik8 products during pregnancy or when nursing?

I'm experiencing irritation / breakouts

Can Peptides be used together?

Do you test on animals?

Are Medik8 products vegan-friendly?

Are Medik8 products fragranced?

What is Medik8’s approach to sustainability?

My pump is not working

What is the difference between Crystal Retinal and R-Retinoate

I suffer with Rosacea / Acne / Psoriasis  which products should I use?

How do I switch from another Brand's Vitamin A?

Do you have samples I can try?

Can I use Peptides with Crystal Retinal?

When should I do a patch test?

Are Medik8 products suitable for men?

What are MiniProteins?

How do I layer Liquid Peptides Advanced within my existing regime?

Can I use Liquid Peptides Advanced around the eye area?

How do I layer with Crystal Retinal?

What's the difference between Liquid Peptides Advanced MP and Liquid Peptides (original)?

Can I use Liquid Peptides Advanced MP and Liquid Peptides (original) in the same regime?

Liquid Advanced Peptides MP

Product & Regimes

How can I amend or cancel my order?

How can I check the status of my order?

I didn't receive an order confirmation?

My order has arrived and there's a problem

My order is pending

I've received a cancellation email and don't know why

Orders

What is Me&Medik8?

How do I earn points?

What do the 'approved', 'pending' and 'cancelled' points statuses mean?

Can I use my discount codes with any other promotion?

What is Refer a Friend?

I haven't received my birthday points or free product

Why can't I see my birthday gift as free during checkout on Medik8?

How do I leave the program?

Why aren't my Double Points showing at checkout?

An update to Me&Medik8

How do I use my Welcome code?

My discount code is not working

I forgot to apply my Welcome code

My rewards voucher is not working at checkout

What do I do if I didn't receive my gift with purchase?

Promotions & Discount Codes

Which payment methods do you accept?

How do I unsubscribe or delete my account?

How do I unsubscribe from SMS text messages?

How do I reset my password?

Do I need an account to place an order?

How do I change my account details?

How do I buy a gift card?

When does my gift card expire?

Payments & My Account

I'm unable to checkout

I'm unable to log into my account

Technical

Contact Us

I'm interested in collaborating with you

Other

Who can participate?Updated 2 months ago