We're here to help between:

Monday - Friday 09:00 AM - 07:00 PM GMT
Saturday - Sunday 09:00 AM - 05:30 PM GMT

Medik8 EU Help Centre

If you can&apos;t find the answer you&apos;re looking for, we&apos;re here to help<ul><li>Monday to Sunday - 08:00 AM - 16:30 PM GMT</li></ul>You can chat with us by clicking &quot;Ask the Expert&quot; at the bottom right of this page or send us an email <a href="https://eu.medik8.com/pages/help-centre?hcUrl=%2Fen-US%2Fcontact">Contact Us</a>.Our team will be on live chat during the below time:<ul><li>Monday to Sunday - 08:15 AM - 16:15 PM GMT</li></ul>

If you can't find the answer you're looking for, we're here to help. You can chat with us by clicking "Ask the Expert" at the bottom right of this page or send us an email Contact Us. Our team will be on live chat during the below time:

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Other

How can I amend or cancel my order?

How can I check the status of my order?

I didn't receive an order confirmation?

My order has arrived and there's a problem

My order is pending

I've received a cancellation email and don't know why

Orders

How do I return a product?

How long does a refund take?

Can I exchange my item?

Are my Me&Medik8 points refunded if I make a return?

Returns & Refunds

How long does shipping take?

Where do you ship to?

How can I track my order?

How much does shipping cost?

Do I need to pay customs charges?

I have a problem with my delivery

How do I change my delivery address?

Do you require a signature?

What happens if my order is lost or damaged by a freight forwarder?

Shipping & Delivery

What is Me&Medik8?

Who can participate?

How do I earn points?

What do the 'approved', 'pending' and 'cancelled' points statuses mean?

Can I use my discount codes with any other promotion?

What is Refer a Friend?

I haven't received my birthday points or free product

Why can't I see my birthday gift as free during checkout on Medik8?

How do I leave the program?

Why aren't my Double Points showing at checkout?

An update to Me&Medik8

Me&Medik8 Rewards

Which payment methods do you accept?

How do I unsubscribe or delete my account?

How do I unsubscribe from SMS text messages?

How do I reset my password?

Do I need an account to place an order?

How do I change my account details?

How do I buy a gift card?

When does my gift card expire?

Payments & My Account

How can I get skincare advice tailored to me?

Which order do I layer products?

What regime should I try?

Which Crystal Retinal strength should I start with?

How do I use Medik8 Crystal Retinal when moving to a higher strength?

How do I find out the expiry date?

Can I use Medik8 products during pregnancy or when nursing?

I'm experiencing irritation / breakouts

Can Peptides be used together?

Do you test on animals?

Are Medik8 products vegan-friendly?

Are Medik8 products fragranced?

What is Medik8’s approach to sustainability?

My pump is not working

What is the difference between Crystal Retinal and R-Retinoate

I suffer with Rosacea / Acne / Psoriasis  which products should I use?

How do I switch from another Brand's Vitamin A?

Do you have samples I can try?

Can I use Peptides with Crystal Retinal?

When should I do a patch test?

Are Medik8 products suitable for men?

What are MiniProteins?

How do I layer Liquid Peptides Advanced within my existing regime?

Can I use Liquid Peptides Advanced around the eye area?

How do I layer with Crystal Retinal?

What's the difference between Liquid Peptides Advanced MP and Liquid Peptides (original)?

Can I use Liquid Peptides Advanced MP and Liquid Peptides (original) in the same regime?

Liquid Advanced Peptides MP

What is Exo-PDRN Prismatic+?

How does Exo-PDRN Prismatic+ work?

Does Exo-PDRN Prismatic+ contain fragrance?

Has it been tested on all skin types?

Are there any side effects to Exo-PDRN Prismatic+?

Is Exo-PDRN Prismatic+ suitable for sensitive skin?

Is Exo-PDRN Prismatic+ suitable for dry skin?

Is Exo-PDRN Prismatic+ suitable for oily skin?

Is Exo-PDRN Prismatic+ (retail and pro) suitable for use when pregnant/nursing?

What does rejuvenated skin look like/mean?

Why are you not using spicules in Exo-PDRN Prismatic+ like some other Exosome serums?

Why is Exo-PDRN Prismatic+ more expensive than other competitor serums?

Where do I layer Exo-PDRN Prismatic+ in my routine?

Can Exo-PDRN Prismatic+ be used with other treatments?

Can I use Exo-PDRN Prismatic+ with makeup?

Can I use Exo-PDRN Prismatic+ with sunscreen?

Can I use Exo-PDRN Prismatic+ with Liquid Peptides Advanced MP?

Should I choose Exo-PDRN or Liquid Peptides Advanced MP?

Can I use Exo-PDRN Prismatic+ with Crystal Retinal?

Can I use Exo-PDRN Prismatic+ with C-Tetra Advanced?

Can I use Exo-PDRN Prismatic+ with exfoliating acids?

Exo-PDRN Prismatic+

Product & Regimes

How do I use my Welcome code?

My discount code is not working

I forgot to apply my Welcome code

My rewards voucher is not working at checkout

What do I do if I didn't receive my gift with purchase?

Promotions & Discount Codes

I'm unable to checkout

I'm unable to log into my account

Technical

I'm interested in collaborating with you

Contact UsUpdated 2 months ago